SHIPPING
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Where do you ship from?
We have warehouses in both the United States and Europe, and we usually ship from the local warehouse first. The exact shipping location depends on stock availability and delivery time. Additionally, if your order includes multiple items that come from different warehouses, they may be shipped separately.
What shipping carriers do you use?
The shipping carrier is assigned by our logistics operator based on the destination country. They will choose the most suitable local delivery service, such as DHL, USPS, or UPS, depending on the local conditions. The final tracking number will be generated once the package is handed over to the selected carrier.
ORDER
How do I cancel or change my order?
If you wish to change or cancel your order, please contact us within 24 hours of placing your order via email: . We will process it ASAP after we receive your message. Please note that orders that have already been shipped cannot be changed or canceled.
How long will it take to get my order?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
RETURNS & REFUNDS
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at contact@rokr.store and we’ll take you through the process.
PAYMENT METHOD
What payment methods are available?
We currently support payment by credit/debit card, PayPal, Apple Pay, Google Pay or You can ask us for payment method.
What currency can I pay in?
The currency shown on the page is US dollars. If the currency used in your area is not USD, please don't worry. The system will automatically convert the currency based on the exchange rate when you settle the payment.